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Crisis management for meetings

Advice and resources on how to plan, prepare, manage, and recover from any crisis situation related to your meeting.
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As authorities globally are increasingly clearing business events to run again, organisers of conventions and exhibitions, as well as venue and center operators need to put respective measures in place that create safe environments for participants.

The Guide builds on the first report published in May and includes 12 mini case-studies and learnings from events which successfully took place during July and August around the world.

How COVID-19 Changes Meeting Organisers’ Needs and Partner Relationships

Expert in Crisis communication Tina Altieri, (Media Australasia Xchange (MAX) talks about crisis communication. Did you have a crisis communication plan in place? If not, how do we act and prepare for what is to come?

You would never just order “food” for your event—you instead create detailed menus for every meal and break.

Everyone has a plan until they get punched in the mouth.” This quote comes from Mike Tyson who probably meant it literally

Predatory conferences, endemic to the nation's peer review system, prey on the need for academics and students to present and publish their work, while reaping huge profits for the organizers.

For large events in the year ahead, attendees arriving onsite may feel like they’re back in the airport security line.
“We don’t want to inconvenience attendees, but safety is our number one priority,”

No one wants to think it could happen to them, but your chances of being hacked are growing every year. Here are five things you need to stop doing now to keep your meetings safer:

As he began his presentation on cyber security at meetings, Michael Robinson showed a slide to the audience. “Recognize this?” he asked. We all did.

Here are three ways for meeting planners to make would-be thieves think twice about victimizing your booths, ballrooms, and breakout rooms:

I am the proud daughter of a NYPD detective who worked in crime prevention and safety for his entire career. My father, Larry, dedicated his life to educating people in the East New York section of Brooklyn on crime prevention

You've heard the horror story. A company hosts an event at which alcohol is served. An attendee overindulges, gets in his car, and drives straight into oncoming traffic on the highway

Rob Noonan, the director of public safety at the Massachusetts Convention Center Authority, recounts his experience of managing an event in the aftermath of the Boston Marathon bombing.

Many planners have groups booked into European destinations in the coming months, and many are likely struggling with the decision of whether to carry

Fire. Terrorism. Riots. Hurricanes. There is no shortage of events outside of your control that can affect a meeting.

Roach, director, meetings and conference management at Securian Financial Group, and Diane Williams, director, meetings and events, with the International Association of Amusement Parks and Attractions, know well

Building budgets is a difficult exercise in our industry: for events teams, procurement, or finance stakeholders in charge of business events spend.

When the Global Business Travel Association Foundation surveyed travel managers, security officers, and human resources managers about how their organizations keep business travelers safe

You know those conference shatter points—those times when what appeared to be a viable event breaks apart and can't be put back together?

The latest waves of terror to hit peaceful destinations, including Sousse in Tunisia this week, where up to 30 tourists are thought to have been killed, has provided a strong reminder of the importance of security to our profession.

Hurricanes, speaker illness, terrorism, food poisoning—the list of things that could go wrong make every meeting a crisis just waiting to happen. Are meeting planners and meeting owners prepared to handle situations that could put their meetings, the

You may not know it, but hacks and cyber-attacks on meetings and events should be on the list of things that keep you up at night.

Apps can add real value to the attendee experience, but it’s vital to keep delegate data safe. Michael Douglas, Director of Sales, Mobile Solutions at GenieConnect by Lanyon, explains how to be safe rather than sorry.

What are you doing to ward off room-block pirates? Educating participants and sending cease-and-desist letters to the offenders are the most common responses, but they aren’t the only strategies to keep your official block safe,

Each day dietary restrictions increase as part of day-to-day of event organizers and catering suppliers.

Regulator reveals hotels caught blocking Wi-Fi hot spots will face enforcement action and heavy fines.

Strategic meetings management programs have admirable goals, but many companies resist the word “mandate” when it comes to their SMMPs.

Terrorism, natural disasters, political crises… Are there bigger risks today for business events?

Experts have repeated conference data security warnings after it was revealed the personal details of thousands of conference delegates may have been leaked in Australia after a data breach.

Both leisure travelers and business transient travelers make their own choices for air transport options.

Do you know just how vulnerable your meetings, and your attendees, are to being hacked by a cyber-criminal?

The complexity of today’s world has compelled us to re-evaluate the way we live, rethink our priorities and reflect on the complicated balance between freedom and security in our personal and professional lives.

The massacre at the headquarters of satirical magazine Charlie Hebdo was an attack on the ‘civilised values’ which underpin international meetings, an industry leader has warned.

Three days after corporate, association, and third-party meeting planners with expertise in global programs got together

The Zika virus is already having a small but growing impact on meetings, but has the potential to quickly become a much more serious threat.

You can’t always predict when storms or unforeseen events will affect your meetings, but you can protect yourself with a goodforce majeure clause.

Safety and security is now the top priority for business executives when considering travel plans new research has revealed, overtaking cost control.

Eight in 10 event planners say data security is a top priority for 2016, yet only 40 per cent feel they have adequate security policies in place, new research from Eventsforce has shown.

The GBTA Foundation—the education and research arm of the Global Business Travel Association—has released a major update to its Travel Risk Management Maturity Model self-assessment tool, known as TRM3.