ICCA Association Portal - Case studies

When Marriott International began placing envelopes in guest rooms to encourage guests to tip housekeeping staff last year, it prompted discussion of tipping habits in general. The topic is right up the alley of Jacqueline Whitmore, an etiquette expert and founder of the Protocol School of Palm Beach, who took a cue from Marriott and issued a press release including her own tipping guidelines for travelers:

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